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Terms and Conditions for Orders, Delivery and Returns / Barefooted.fi
Effective from 30 April 2024 onwards.
These terms and conditions apply to the Parkourkeskus.fi and Barefooted.fi barefoot shoe online store. By ordering products from our online store, the user agrees to these terms and conditions.
Contact Information
Parkourkeskus / Parkourflow Oy (Business ID: 3470620-4)
Teerisuonkuja 4, 00700 Helsinki, Finland
Email: info@parkourkeskus.fi
Shopping in the Online Store
You may shop in the online store if you are over 18 years old. After placing an order and accepting the terms and conditions, you will receive a binding order confirmation to the email address provided during checkout. Parkourflow Oy reserves the right to change prices and terms of order and delivery on an order-specific basis.
The customer is responsible for the use and secure storage of their account and password. The customer agrees to provide accurate information when placing an order.
Payment Methods
Payment is processed at checkout and redirects to the selected payment provider after clicking the “Place Order” button.
Customers can pay in the Parkourkeskus (Barefooted.fi) online store using various payment methods, including card payments, mobile payments, and online banking payments. Available payment methods may vary depending on the customer’s personal information.
All payment connections in the online store are protected with SSL encryption. All credit card payments are verified, and if verification fails, Parkourflow Oy reserves the right to reject the order. Parkourflow Oy does not store credit card details in its own systems; payment information is processed and stored by the payment service provider. Online banking payments require credentials issued by your bank.
Prices
The product price is the price displayed in the online store at the time of ordering. Shipping costs are shown in the shopping cart. Heavy or large deliveries may incur additional charges, which will be indicated at checkout based on the selected delivery method.
If products are delivered outside the EU, the customer is responsible for all customs duties, import taxes, or other fees. Customs practices vary by country. Additional information can be obtained from the local customs office or courier service. If customs clearance is required, the customer is responsible for all related costs and acknowledges that customs processing may delay the estimated delivery time.
Parkourflow Oy reserves the right to cancel orders in cases of obvious pricing errors. An obvious pricing error refers to a situation where the product price clearly and significantly differs from the correct price.
Examples of obvious pricing errors include:
- A product priced at €0.00 or with no price shown
- Shoes worth hundreds of euros mistakenly priced at €14.90 due to a decimal error
In such cases, the incorrect price is considered so clearly erroneous that the customer is deemed to understand the mistake.
Discounts and Campaigns
Current and customer-specific prices are always visible to logged-in customers. By placing an order, the customer accepts the pricing and delivery terms.
Campaign, discount, or outlet prices cannot be combined with additional discounts, discount codes, loyalty benefits, or group discount prices unless otherwise stated in the campaign. Discounts or codes activated after an order has been placed cannot be applied retroactively.
Example: If a product is already discounted, an additional discount code cannot be applied.
Delivery Times
Parkourflow Oy typically processes incoming orders within 1–3 business days. During seasonal peaks and busy periods, delays from normal delivery estimates may occur.
Customers may also choose in-store pickup. Pickup orders are generally available within 1–2 business days, and customers will receive confirmation via phone number and/or email once the order is ready for pickup.
Delivery time depends on the product, availability, and delivery address. Estimated delivery times are shown on product pages and are based on previous deliveries from the supplier.
If an order contains special-order products not in stock at the time of ordering, delivery time is usually 5–21 days. These products are ordered directly from the supplier after the customer places the order. Availability cannot be guaranteed before supplier confirmation.
Within Finland, postal delivery typically takes 1–3 business days. International deliveries generally take 2–8 business days. Once the order is shipped, the customer receives a tracking code by email and phone.
If delivery is significantly delayed beyond the estimated time shown online, customer service will contact the customer via email. Parkourflow Oy reserves the right to ship products ordered at the same time separately if necessary.
If a product does not arrive within a reasonable time and customer service has not contacted the customer, the customer is requested to contact customer service.
Parkourflow Oy reserves the right to refuse an order if necessary. In such cases, payment will be refunded within 14 days.
Returns and Cancellations
The customer has the right to cancel an order if it has not yet been shipped. Cancellation requests must be submitted to customer service by phone or email. The email must include the customer’s name, address, and order number.
Parkourflow Oy will refund cancelled orders within 14 days using the original payment method. Parkourflow Oy is only responsible for its own costs and not for possible currency conversion fees or bank charges incurred by the customer.
The customer has the right to return products within 30 days of receipt. The return policy does not apply to:
- Broken or used products (for example, shoes used outdoors)
- Secondhand or used products
Returned products must be in resalable condition and equivalent to their original condition. Product packaging must also remain saleable, and products should be tested indoors only.
Examples:
- Shoes may not be tested outdoors; fitting should only take place indoors
- Tags, labels, and accessories must remain attached during fitting
If returned products are dirty, Parkourflow Oy reserves the right to deduct cleaning costs of up to 15% of the product price, with a maximum deduction of €50. Products with hair or animal fur, or products that cannot be easily cleaned, are considered unsellable and returns may be rejected.
If the return does not meet the conditions, the products will be returned to the customer and return shipping costs will be charged. Products rejected for return and not reclaimed within 3 months may be disposed of.
For unclaimed shipments or refused deliveries, the customer will be charged:
- The standard shipping cost of the originally selected delivery method (without discounts)
- The return shipping cost
- A €10 handling fee
For deliveries outside the EU, if the recipient refuses the shipment or customs-related charges and the shipment is returned, Parkourflow Oy reserves the right to deduct additional export-related expenses such as taxes, customs duties, and courier handling fees from the refund.
Returns are free within Finland. If all products in an order are returned, the original shipping cost is also refunded. If only part of the order is returned, the original shipping cost is not refunded. Customers outside Finland are responsible for return shipping costs.
If the original order qualified for discounted shipping but the refund reduces the order total below the free-shipping threshold, the original shipping fee will be deducted from the refund.
Product exchanges are not offered. Customers wishing to receive another product must place a new order or purchase the product in-store.
If a product is defective or damaged during shipping, the customer must notify customer service immediately after discovering the issue. Parkourflow Oy will attempt to replace the defective product, but if replacement is not possible, the customer will receive a refund including product and shipping costs after the defect has been verified.
Complaints
In complaint cases, contact us by email at Asiakaspalvelu@barefooted.fi.
Please do not have shoes repaired at our expense before agreeing on the matter with us. Note that wear and tear or product breakage does not automatically mean there is a manufacturing defect.
Changes to Terms
Parkourflow Oy reserves the right to modify the online store, its practices, and these terms and conditions at any time. Updated terms apply to orders placed after the changes take effect.
Force Majeure
Parkourflow Oy is not liable for delays or damages caused by circumstances beyond its reasonable control that could not have been anticipated or avoided. Such force majeure events include, for example, supplier shortages, transportation disruptions, issues with subcontractors, equipment, software, browsers, internet connections, fires, labor disputes, wars, natural disasters, or government actions.
Liability
Parkourflow Oy is not liable for indirect damages unless caused by intentional misconduct or gross negligence.
Applicable Law and Dispute Resolution
These terms are governed by Finnish law. Any disputes arising from the agreement between seller and buyer that cannot be resolved through negotiations shall be settled in the district court of the seller’s domicile.
If disputes concerning a sales agreement cannot be resolved through negotiations, consumers may submit the matter to the Finnish Consumer Disputes Board. Before doing so, consumers must first contact the consumer advisory services of the Digital and Population Data Services Agency.
Display prices in:EUR
